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Operations Support Services Division (OSSD)

OSSD Division Manager:
Veronica Andrade

The OSSD Division is comprised of six units; Vehicle Records, Report Processing, Services & Communications, Warrants, Fingerprints, and Central Identification. These units provide 24/7 support and information to the public, the Department, and other governmental agencies 24 hours a day, seven days a week.

OSSD Records Functions

Vehicle Records, Report Processing, Services & Communications, Warrants, and Fingerprints are the main units of the Records section. There are three Supervising Police Data Specialists (SPDS) with two serving as Shift Managers and one serving as the Administrative Manager.

The Supervising Police Data Specialists are supported by Senior Police Data Specialists who manage the day-to-day operations of the units.

Services & Communications UnitTop of page

The Services & Communications Unit provides a variety of services to officers, other agencies and the members of the public.

Services include data retrieval, requests for copies of reports, background requests and Clearance Letters for Visa & Immigration purposes. The Unit also processes subpoenas for records and Public Records Act requests.

Duties include entries and updates of firearms and property in all local, state and national databases.

Hours of Operation:

  • 24 hours a day, 7 days a week (Not for copies of crime & collision reports, see below.)
  • Phone Number: (408) 277-4143 (Monday - Friday, 8:00AM - Noon)

Report Counter - Open to Public: (For copies of crime & vehicle accident reports)

  • 12 pm to 4 pm, Mon & Wed
  • 8 am to Noon Tues & Thurs

Vehicle Records Unit / Auto Desk

The Vehicle Records Unit processes all reports and calls related to stolen, recovered, impounded, private property towed, and repossessed vehicles. The Unit enters and updates data in all local, state, and national databases.

Duties include coordinating with investigative units on the release of vehicles held for investigation or as evidence of crime.

Hours of Operation:

Report Processing Unit Top of page

The Report Processing Unit processes all incoming reports and provides a variety of services to the public, officers, and other government and law enforcement agencies.

More Information:

  • To hear information about how to obtain a copy of a police report or the other services provided by the San Jose Police Operations Support Services Division call Phone Number: (408) 277-4261

Warrants Unit Top of page

The Warrants Unit processes all warrants. Duties include 24/7 “hit confirmation” for officers and other agencies checking the status of warrants, sending warrant abstracts to arresting agencies, managing “due diligence” documentation, purging expired warrants, updating local, state, and national databases, and providing services to members of the public who “self-surrender”. This Unit is also responsible for processing traffic citations.

Hours of Operation:

  • 8 am to Noon & 1 pm to 3 pm Mon through Thu
  • Phone Number: (408) 277-4125

Fingerprints Top of page

The San Jose Police Department Fingerprint Unit processes all “non-custodial” bookings and registrants. This Unit is also responsible for managing local, state, and national databases for all criminal citations.

“Livescan” Fingerprinting services for employment applicants are provided by the County Sheriff's office. For more information about employment related fingerprinting services or to make an appointment, click here.

Hours of Operation: (Effective 08/01/2019)

  • 8 am to 3 pm, Mon thru Fri - closed Wednesdays (only opened for scheduled registration appointments)
  • Phone Number: (408) 277-4149

Central Identification Unit

The Central Identification Unit (CIU) provides fingerprint analysis services for San Jose Police Department criminal cases.

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OUR MISSION: Create safe places to live, work, and learn through community partnerships. The Department maintains
a commitment to the following values: Integrity, Courage, Excellence, Service, Diversity, Innovation, and Respect.